Customer Features:
Customer pocesses many applications including management,manufacture system globally applied and large quantities of local developed applications;
Applications are from different developers , which makes the maintenance difficult;
Support team customer runs can not solve their own technical problems.

Customer Requirements:
Provide long term stable provider for application daily operations, including updating, migration , troobleshooting and new demand development.
 

Solution:
Provider hotline support and site services when remote services is not enough;
Provide solutions for complete management of applications and development for new demands;
Evaluate application to face future change.

Customer Values:
Long term stable partenership
single interface technical support
Effective and timely site service.