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The service desk is the IT department`s only connection of the unifies receives and processes the user`s demand, and becomes the IT department `s window; The service desk is the foundation platform of IT service which realize the standardization.
At the same time, the service desk also may serve the post-sale service of the enterprise product. |
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 Value Expression |
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1.based on the ITIL, helps you rapidly to establish the professional service desk
2.Establising the unified customer connection, promoting the end-user's degree of satisfaction .
3.The specialized system and the data analysis, may reduce the solution time, reduces the breakdown formation rate, enhances a solution rate, reduces TCO
4.The multilingual support may establish in the cover, the date, Han and Southeast Asia's service desk, becomes the Asian and Pacific service center |
| Success Story |
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